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* Order Online!
Locksets
Acorn
Ashley Norton*
Baldwin
Bouvet
Emtek*
EZ-Set
Laforge
Omnia
Rocky Mountain
Commercial
Locksets
Taymor*
Economy
Locksets
Taymor*
EZ-Set
Cabinet
Knobs
Acorn
Alno
Amerock
Ashley Norton*
Belwith_Keeler
Bouvet
Cliffside
Emtek*
Omnia
Rocky Mountain
Top Knobs*
Bath
Hardware
Acorn
Ashley Norton*
Aspen
Bouvet
Emtek*
Gatco
LaForge
Appliance
Handles
Cliffside
Emtek*
Top Knobs*
Door Closers
Door Hinges
Cabinet Hinges
Surface Bolts
1810 Peachtree
Industrial Blvd. NW
Suite #115
Duluth, GA 30097
Hours of Operation
Monday-Thur
8:30am - 9:00pm
Friday
8:30am - 5:00pm
Saturday
10am - 3:00pm
Call for appointment
after 6:00pm M-Th
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Returns & Exchanges
We hope that your hardware purchase is everything you hoped it would be. However, it is sometimes necessary to return hardware for exchange or credit. We will do our best to help you through this process, but it is important to follow the guidelines listed below.
Understanding and following these procedures will help speed the process, and will help us resolve the matter for you as quickly as possible: |
- Inspect your order immediately! Any damages or shortages *must* be reported to Suwanee Decorative Hardware within 5 days from date of receipt of hardware. Authorized returns must be received by Suwanee Decorative Hardware within 14 days of issuance of RGA number. We will not be responsible for any claims not reported or returned in a timely manner.
- Returned items are subject to a restocking fee based on the original purchase price unless defective. Restocking fees range from 20% - 40% depending on the manufacturer; click here to view specific fees.
- All returns must be approved by Suwanee Decorative Hardware in advance by calling 866-366-4066. All returns must have an RGA request number (Returned Goods Authorization) clearly affixed to the outside of the package. Returns without an RGA number clearly visible on the package will be refused. Items returned directly to the manufacturer without our authorization will not be refunded.
- Damaged items due to improper packaging or mishandling will not be refunded. Packages with obvious damage will be refused. For items damaged during shipping, please file a claim with the shipping company.
- Hardware that has been installed, or not returned in the original package cannot be returned.
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Visit Our Showroom! 1810 Peachtree Industrial Blvd. NW, Suite 115, Duluth, Georgia 30097
Phone: (770) 623-1530 |If Busy Call: (770) 623-9340 | Fax: (770) 623-1540 | Toll-Free: (866) 366-4066
Email us at orders@locksusa.com
Web site design and text: © 2003 Suwanee Decorative Hardware |
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